Frequently Asked Questions
Everything you need to know about your Montana West shopping experience.
How long will it take to receive my order?
Standard shipping usually takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition with tags attached. Please visit our Returns Center to initiate a request.
Are your handbags made of genuine leather?
We offer a variety of materials including high-quality genuine leather, vegan leather, and durable canvas. Please check the specific product description for detailed material specifications.
Do you offer international shipping?
Currently, we ship to customers within the United States and select international territories. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Klarna.
How do I care for my Montana West products?
To maintain the quality of your items, we recommend wiping them with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight and harsh chemicals.